Call Center
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Canada Revenue Agency Faces Scrutiny Over $18M Chatbot and Massive Call Center Expansion for Tax Season
The Canada Revenue Agency is under the spotlight as it defends the $18 million spent on its chatbot ‘Charlie,’ which has struggled with accuracy, while also launching a major hiring initiative to add 1,700 call center staff for the 2025…
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Yerevan Cybercrime Bust: Transnational Ring Targeting Europe & Kazakhstan
International Police Operation Dismantles Cybercrime Group in Yerevan A joint operation conducted by law enforcement agencies from Kazakhstan and Armenia has successfully dismantled a significant transnational cybercrime group operating within Yerevan. This coordinated international effort resulted in the shutdown of…