Quick Read
- TELUS now offers 24/7 customer support via messaging, phone, chat, and community forums.
- Support covers billing, technical issues, account management, and troubleshooting for TV, internet, and home phone services.
- New Exclusive Partner Program (EPP) deal offers 100GB 5G+ Canada-US data for as low as $30/month.
- The TELUS network was declared Canada’s Most Awarded Network by Opensignal in February 2026, excelling in 5G speed and reliability.
CANADA (Azat TV) – TELUS is significantly enhancing its customer support infrastructure, offering 24/7 assistance across a variety of channels to help users manage their services, plans, and subscriptions more effectively. This renewed focus on customer experience comes as the telecommunications giant also introduces competitive new service offerings, including attractive Exclusive Partner Program (EPP) deals for eligible customers.
Customers seeking assistance with billing, technical issues, account management, or troubleshooting for services like Optik TV, Internet, and Home Phone can now access comprehensive support around the clock. This includes dedicated help for common issues such as Wi-Fi problems, channel glitches, slow internet speeds, and voicemail settings, ensuring immediate resolutions for vital communication and entertainment needs.
24/7 Support and Comprehensive Troubleshooting
TELUS has expanded its customer service availability, providing 24/7 support through multiple convenient channels. Customers can connect with experts via messaging, phone, live chat, or community forums, ensuring that help is always at hand regardless of the time or nature of the query. This robust support system is designed to streamline the process of managing TELUS services, from understanding complex billing statements to resolving intricate technical challenges.
For internet and TV users, TELUS offers quick troubleshooting guides to address common connectivity issues. Whether it’s optimizing Wi-Fi performance, resolving channel display problems, or improving internet speeds, the accessible support resources aim to minimize downtime and enhance the overall user experience. This proactive approach to customer care underscores TELUS’s commitment to reliable service delivery and user satisfaction.
Exclusive Partner Program (EPP) Deals for Enhanced Value
In addition to bolstered support, TELUS is currently rolling out enticing new service offerings, particularly for its Exclusive Partner Program (EPP) members. A notable February 2026 update has revealed a wireless plan offering 100GB of 5G+ Canada and US data for as low as $30 per month. This ‘bring your own device’ offer, initially spotted in Quebec, provides unlimited talk, text, and data across both Canada and the US, with shareable data at speeds up to 2Gbps, and is eligible for Easy Roam options.
The $30 monthly rate typically requires customers to set up pre-authorized bank payments to receive a $10 discount on an original $40 plan. However, variations of this offer exist, with some EPP users reporting a 100GB Canada-US plan for $40 per month or a standard 5G nationwide plan with 100GB for $45 per month after discounts. Existing TELUS EPP customers are encouraged to log into their online portals to check for specific offers tailored to their region or employer, potentially saving them the hassle of negotiating with retention departments for better deals.
Canada’s Most Awarded Network Powers TELUS Services
These service enhancements and competitive plans are underpinned by TELUS’s high-performing network, which Opensignal recently declared Canada’s Most Awarded Network Ever in its February 2026 report. TELUS secured top honors in ten different categories, including 5G Gaming Experience and Time on 5G, highlighting its unbeaten coverage, speed, and overall reliability. This recognition, as stated by Darren Entwistle, President and CEO of TELUS, is a testament to the company’s dedicated efforts and substantial investments exceeding $276 billion in network infrastructure since 2000.
The superior 5G network performance ensures that customers utilizing new plans and services experience greater connectivity and quality, crucial for supporting vital applications in health, education, and teleworking. These infrastructure investments not only enhance service delivery but also contribute to national economic strength and Canada’s global competitiveness.
The combination of comprehensive 24/7 customer support, competitive plan offerings like the EPP deals, and a consistently high-performing network positions TELUS to effectively address evolving customer needs for managing their telecommunications services, potentially strengthening customer loyalty and market share in Canada’s dynamic telecommunications landscape.